Skip to main content
Skip table of contents

Why can't I see anyone in the app?

This can be due to various reasons. Most likely, you are using a different version. All participants must be in the same version in order to see each other.

You can see which version you are using on the log-in tablet. If you need to download the latest version, you can do so from here.

If you need additional support, please write us directly at

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.